Member Services Manager
About the Role:
We are hiring a Member Services Manager to join us at Landing! In this role, you will join our Field Operations team and be responsible for success in the St Petersburg, FL. Success in this role looks like ownership. You’ll own the large decisions and the small details that lead to providing an amazing member experience within your market.
About the Team:
Our Field Operations team owns the support of Member and Property needs while working closely with our host and leadership teams, who are based in our Birmingham, AL headquarters. Working together, our goal is to provide an exceptional experience for our members. Member Services Managers (MSM) report up to Hub Managers and are imperative to Landing’s success.
What You’ll Do:
- Assume ownership and manage relationships at the designated property.
- Engage with your team to meet company initiatives
- Evaluate property and home condition, ensuring inventory meets Landing standards
- Oversee property metrics
- Prepare accommodations to meet the Landing Standard
- Manage the local housekeeping team
- Purchase, monitor, and manage room preparation inventory
- Manage service providers
- Efficiently manage bookings to create positive guest experiences
- Resolve guest requests expeditiously
- Inspect each unit after it is cleaned
What You Need:
- Experience in hospitality, restaurant, or hotel operations
- Real-time problem solving skills
- Exceptional communication and interpersonal skills, with the ability to develop a high degree of personal credibility at all levels of the organization.
- An obsession with customer experience and satisfaction
- Ability to thrive in high-growth environments and an evolving startup atmosphere
- Experience using data and metrics to drive improvement
- Strong organizational and leadership qualities, an over-communicator, proactive ownership style
- Ability to earn trust of leadership, work independently, and drive results with minimal supervision
- Hands on mentality to jump in and get things done when it counts
- Ability to work a flexible schedule, including some weekends and holidays
- Ability to live on site
Benefits & Perks:
Landing aims to create a workplace that fosters both personal and professional growth. Our benefits include, but are not limited to:
- Solid compensation package + stock options
- Comprehensive benefits - medical, dental, and vision + pre-tax commuter & HSA/FSA
- We’ve got you covered with our 401(k) plan
- Feel relaxed with super generous paid-time-off
- Grow with us - opportunities for upward mobility
- Explore & travel comfortably - 7 free nights in a Landing home per year
- Live with Landing - employee perks for temporary or indefinite stays
Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information,
marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.