Billing Coordinator
About the Role:
We are seeking a diligent and detail-oriented Billing Coordinator to join our team. The Billing Coordinator will be responsible for assisting with the billing processes, ensuring accuracy, and facilitating timely payments from customers. This role involves extensive communication with clients, internal teams, and vendors to resolve billing issues and maintain financial records. The ideal candidate will possess strong organizational skills, excellent communication abilities, and a proactive approach to problem-solving.
About the Team:
Welcome to the Billing Team at Landing! We're all about precision, efficiency, and a "say-yes" attitude. With a relentless commitment to execution and a deep appreciation for our customers, we thrive in a fast-paced environment. If you're passionate about customer satisfaction, collaboration, and growth, you'll fit right in with our team.
What You'll Do:
- Account Receivable:
- Assist in contacting past-due invoiced customers via email, phone calls, and other communication channels.
- Reconcile accounts and resolve discrepancies to facilitate prompt payment.
- Collaborate with customers to address payment issues and negotiate payment plans as necessary.
- Cross-Functional Collaboration:
- Work closely with other teams, including sales, customer service, and operations, to ensure that reservations and billing information are accurate and up-to-date.
- Collaborate with internal stakeholders to resolve billing-related inquiries and disputes.
- Team up with our Collections Specialist to ensure timely reporting of collections related members and disputes.
- Rent Audits:
- Perform regular audits of rental accounts to verify accuracy and compliance with contractual agreements.
- Investigate discrepancies and implement corrective measures to maintain financial integrity.
- Assistance in A/R Close:
- Support the Accounts Receivable (A/R) Specialist during the monthly close process.
- Assist in reconciling accounts, preparing financial reports, and completing other tasks under the supervision of the A/R Specialist.
What You Need:
- Ability to work on-site at our Birmingham, AL office.
- 1-2 years in accounting, finance, business administration, or related field preferred.
- Proficiency in Google Suite, particularly Sheets, Netsuite and/or Stripe are a plus.
- Excellent communication skills, both verbal and written.
- Ability to work independently and collaboratively in a fast-paced environment.
- Attention to detail and accuracy in data entry and financial calculations.
- Strong analytical and problem-solving skills.
- Prior experience in customer service or collections is a plus.
Benefits & Perks:
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!
- Solid compensation package + stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
- We’ve got you covered with a 401(k) plan and access to ImmediatePay
- Feel relaxed with super generous PTO policy
- Opportunities for upward mobility - we want you to grow with us!
- Explore and travel comfortably with 7 free nights in a Landing home per year
- Employee perks for temporary or indefinite stays when you choose to live with Landing
Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.