About Us:
Since 2019, Landing has redefined apartment renting with the industry’s first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Role:
As our Corporate Housing Account Coordinator, you’ll be the bridge between Landing and our top corporate clients. You will ensure every reservation is perfect and every client feels like a VIP. If you are detail-oriented, proactive, and love building professional relationships, this is the place for you!

This role demands a hands-on approach, a detail-oriented mindset, and a passion for client satisfaction. Your ability to balance relationship management with operational precision will directly impact the success of our clients and Landing.

What You’ll Do

• Own the reservation process; manage end-to-end reservations with 100% accuracy.
• Build strong relationships with clients by delivering clear, candid communication and providing solutions tailored to their needs.
• Conduct regular audits of reservations and processes to identify and eliminate preventable errors, driving operational excellence.
• Collaborate with internal teams, including sales, field operations team, and property partners, to resolve issues and optimize our client’s experience.
• Embrace a customer-first mindset, ensuring every interaction reflects our commitment to delivering exceptional value.
• Monitor Bid Boards and ensure all bids are submitted in the given time frame

What We Offer:

• $18,000MXN monthly + OTE
• Grocery vouchers of $1500 monthly. 
• 12 days of vacation from the first year, available after 90 days
• 5 PTO days 
• Major Medical Health Insurance (Metlife) 
• Minor Medical Health Insurance (Axxa) 
• Dental Plan 
• Vision Plan 
• In Office parking 
• 7 days of Landing Stays per year

What You Need:

• 1+ years of experience in account management or high-level customer service.
• Fluent English (B2/C1 is a must).
• A proven track record of ensuring accuracy, building client trust, and delivering outstanding service.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple accounts effectively.
• Exceptional problem-solving abilities, with a proactive approach to addressing and resolving challenges.
• Outstanding interpersonal and communication skills, capable of building authentic relationships with clients and internal teams.
• A commitment to frugality, consistently finding ways to do more with less while maintaining high-quality service.