Billing Analyst

Important Notes:

Position is available on site only (Mexico, CDMX) / This is not a remote position.

To be considered for the position submitted resume must be in English.

About Us:
Since 2019, Landing has redefined apartment renting with the industry’s first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ top markets with no deposits, hassles, or stress.

About the Role:

We’re looking for a Billing Analyst to join Landing! You’ll report to the Billing Team Lead and play a key role in billing, collections, and account reconciliation while working closely with a team of analysts. This is the perfect role if you enjoy working with numbers, problem-solving with logic, and digging into the details to find the “needle in the haystack.”

The role will evolve as you grow: you’ll start by mastering core processes such as appeasements and credits, then expand into reconciliations, audits, and variance analysis as you develop expertise. You’ll thrive in a fast-paced, high-impact environment with plenty of opportunities to learn and grow.

About the Team:

Our billing team is a group of high achievers with a say-yes attitude. We operate in a constantly evolving environment where flexibility and delivering results are key. We partner closely with several teams across the business and play a vital role in Landing’s success.

What You’ll Do:

• Reconcile member accounts to identify balances owed or due, ensuring accurate revenue recognition and property payouts
• Process appeasements, refunds, and account credits with the proper approvals and documentation
• Support management with billing audits, discrepancy resolution, and variance tracking
• Partner with internal teams to troubleshoot and resolve complex billing issues quickly and effectively
• Respond to member billing inquiries (calls, emails, tickets) by providing clear breakdowns of statements and ensuring transparency

What You Need:

• English proficiency: Fluent (B2–C1)
• Ability to work from our Polanco office — a collaborative, fast-moving environment.
• Availability M–F, 9 am–6 pm CST
• Experience in billing or a related field (not necessarily an accountant, but comfortable working with numbers)
• Strong analytical and problem-solving skills with close attention to detail
• Solid organizational skills and the ability to manage multiple priorities with urgency
• Working knowledge of Microsoft Excel or Google Business Suite using Google Sheets
• Flexibility to work extended hours during critical periods, as necessary
• Collaborative mindset and willingness to contribute to a team-oriented culture

Compensation & Benefits:

• Salary range $16,500 - $18,000 gross per month
• Grocery vouchers: $1,500 MXN net per month
• Vacation: 12 days per year (available after 90 days of employment)
• Paid time off (PTO): 40 hours per year (available after 30 days of employment)
• Health insurance package: Major medical (MetLife), minor medical (AXA Keralty), dental, and vision coverage
• Parking: On-site parking for bikes, motorcycles, and cars
• Travel benefit: $750 USD annually in Landing Stays