About Us

Since 2019, Landing has redefined apartment renting with the industry’s first flexible living model. Our membership program provides consumers access to a network of apartments in 60+ markets with no deposits, hassles, or stress.

With fully furnished flexible-lease apartments across 250+ cities, Landing has transformed the rental process for a new generation of renters seeking freedom and flexibility. The streamlined platform enables consumers to book apartments in minutes through the app and move in just days. Landing’s mission is to empower individuals to explore more, live on their terms, and feel at home anywhere. Backed by top-tier investors and strong market momentum, Landing is only getting started.

About the Role

As a Corporate Housing Account Manager, you will be at the heart of our customer success strategy, ensuring seamless service delivery and building long-lasting client relationships. Your primary focus will be delivering exceptional customer service by minimizing preventable reservation errors, identifying opportunities to improve processes, and acting as a trusted advisor to clients.

This role demands a hands-on approach, a detail-oriented mindset, and a passion for client satisfaction. Your ability to balance relationship management with operational precision will directly impact the success of our clients and Landing.

What You’ll Do

• Own the reservation process, ensuring all details are accurate, complete, and delivered on time.
• Build strong relationships with clients by delivering clear, candid communication and providing solutions tailored to their needs.
• Conduct regular audits of reservations and processes to identify and eliminate preventable errors, driving operational excellence.
• Collaborate with internal teams, including sales, field operations team, and property partners, to resolve issues and optimize our client’s experience.
• Take a hands-on approach to problem-solving, digging into the details to uncover root causes and implementing practical solutions.
• Embrace a customer-first mindset, ensuring every interaction reflects our commitment to delivering exceptional value.

What You Need:

• 3+ years of experience in account management, customer service, or a related role.
• A proven track record of ensuring accuracy, building client trust, and delivering outstanding service.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple accounts effectively.
• Exceptional problem-solving abilities, with a proactive approach to addressing and resolving challenges.
• Outstanding interpersonal and communication skills, capable of building authentic relationships with clients and internal teams.
• A commitment to frugality, consistently finding ways to do more with less while maintaining high-quality service.

What We Offer:

Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!

• $45,000 - $65,000 annual salary base on experience
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• We’ve got you covered with a 401(k) plan and access to ImmediatePay
• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!
• Explore and travel comfortably with free nights in a Landing home per year
• Employee perks for temporary or indefinite stays when you choose to live with Landing

Landing provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.