Landing
Partner Success Manager
Sales - Birmingham, AL - Full Time
About Us
Landing is a membership network of fully furnished apartments across the United States. Our Members get access to rent our professionally designed homes for a minimum of 2 days and can stay as long as they’d like, with only a 2-weeks’ notice required if they’d like to move. As a Member there are no long-term obligations, no security deposits, and no application fees. We bundle utilities and the internet to allow seamless transition from one home to another.
About The Role
We’re looking for a Partner Success Manager to join our team and assist with managing our top AP Partners. As a Partner Success Manager, you’ll work directly for and with a Director of Development on managing their Autopilot Partners and assist with a variety of back end administrative tasks. You will also work with leadership to help enhance this new crucial function of the team.
What You’ll Do
- Build, maintain, and expand relationships with Autopilot Partners
- Handle and address incoming requests from Partners
- Work with Landing’s AP Ops & Field Operations team to ensure smooth launches
- Host kickoff calls with new properties
- Build and schedule QBRs with Partners
- Collaborate with AP Ops & Field Operations teams on addressing issues
- Assist VP with special projects in order to further streamline our business processes
What You Need
- Based in our Birmingham office
- 3+ years of professional experience
- Previous customer service/ partner experience
- Strong organizational skills
- Ability to multitask and problem solve multiple issues at once
- Strong communication skills, both written and verbal
- Fearless, self-motivated and hardworking
- Ability to work in a fast-paced environment
- Self-starter comfortable working with a sense of urgency
- Tech-savvy - familiarity with Slack
- Fluent in English with strong written and verbal communication skills
Benefits & Perks
Landing aims to create a workplace that fosters both personal and professional growth. We offer a competitive benefits package we are proud to share with you!
- Competitive compensation: $75,000 base salary (based on experience) + performance bonus of up to 25% of base salary
- Stock options
- Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA options
- Retirement support: 401(k) plan + access to ImmediatePay
- Generous paid time off policy to support work-life balance
- Travel perk: $750 USD annually in Landing Stays
