Corporate Housing Account Coordinator

With fully furnished apartments across 250+ cities, Landing has transformed the rental process for a new generation of renters seeking freedom and flexibility. The streamlined platform enables consumers to book apartments in minutes through the app and move in just days. Landing’s mission is to empower individuals to explore more, live on their terms, and feel at home anywhere. Backed by top-tier investors and strong market momentum, Landing is only getting started.

About the Role
As a Corporate Housing Account Coordinator, you will be at the heart of our customer success strategy, ensuring seamless service delivery and building long-lasting client relationships. Your primary focus will be delivering exceptional customer service by minimizing preventable reservation errors, identifying opportunities to improve processes, and acting as a trusted advisor to clients.

This role demands a hands-on approach, a detail-oriented mindset, and a passion for client satisfaction. Your ability to balance relationship management with operational precision will directly impact the success of our clients and Landing.

What You’ll Do

• Own the reservation process, ensuring all details are accurate, complete, and delivered on time.
• Build strong relationships with clients by delivering clear, candid communication and providing solutions tailored to their needs.
• Conduct regular audits of reservations and processes to identify and eliminate preventable errors, driving operational excellence.
• Collaborate with internal teams, including sales, field operations team, and property partners, to resolve issues and optimize our client’s experience.
• Take a hands-on approach to problem-solving, digging into the details to uncover root causes and implementing practical solutions.
• Embrace a customer-first mindset, ensuring every interaction reflects our commitment to delivering exceptional value.

What You’ll Bring

• 1+ years of experience in account management, customer service, or a related role.
• A proven track record of ensuring accuracy, building client trust, and delivering outstanding service.
• Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple accounts effectively.
• Exceptional problem-solving abilities, with a proactive approach to addressing and resolving challenges.
• Outstanding interpersonal and communication skills, capable of building authentic relationships with clients and internal teams.
• A commitment to frugality, consistently finding ways to do more with less while maintaining high-quality service.